FAQ
Frequently Asked Questions
Do you offer free shipping?
Yes — shipping is free within Canada’s 10 provinces and the lower 48 U.S. states.
What carriers do you use?
We ship with UPS and FedEx. For remote areas such as Hawaii, Alaska, Yukon, and the Northwest Territories, we use Canada Post.
How long does shipping take?
Standard shipping: 3–7 business days
Expedited shipping: 2–3 business days
(Processing times vary by product — see individual listings for details.)
Expedited shipping: 2–3 business days
(Processing times vary by product — see individual listings for details.)
How do I track my order?
You’ll receive tracking details by email once your order ships. This is sent separately from your order confirmation.
Carrier Contacts:
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
Canada Post: 1-866-607-6301
Carrier Contacts:
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
Canada Post: 1-866-607-6301
What is your return policy?
We accept returns within 5 days of delivery. Items must be new, unused, and undamaged, and returned in their original protective packaging.
Customers are responsible for return shipping. We limit returns to 2 items per customer per calendar year to support sustainable pricing and reduce waste.
Final Sale: Clearance, discounted, custom, and sale items cannot be returned.
To start a return, email hello@keelson.co with your name and order number.
Customers are responsible for return shipping. We limit returns to 2 items per customer per calendar year to support sustainable pricing and reduce waste.
Final Sale: Clearance, discounted, custom, and sale items cannot be returned.
To start a return, email hello@keelson.co with your name and order number.
Can I cancel my order?
We do not accept cancellations once an order has been placed.
What screws do you recommend?
We suggest #14 pan-head screws (¼” diameter). Length depends on the thickness of your tabletop.
Do frames need finishing?
Powder-coated frames arrive fully finished and ready to install — no additional sealing or painting is needed.
Raw steel frames, however, must be sealed or painted to prevent rust. You can request powder coating during checkout, or finish them yourself with spray paint or a clear coat.
Raw steel frames, however, must be sealed or painted to prevent rust. You can request powder coating during checkout, or finish them yourself with spray paint or a clear coat.
How much weight can your legs support?
Weight capacity depends on style and height. Shorter frames and multi-rod designs support more weight. Check individual product listings for details.
Do you offer a warranty?
Yes — we offer a 1-year warranty against structural defects. Please note: powder-coated finishes are not covered under warranty.
How can I contact you?
Email: hello@keelson.co
Phone: 250-490-5515
Phone: 250-490-5515